Shop Policies

♡ Care Guide 
  • Please keep the keycap(s) out of direct sunlight to prevent from yellowing
  • To clean, use water & lightly wipe clean with a soft cloth or tissue paper
  • Use a wired keycap puller to transfer artisan keycap when necessary
  • Do not TUG or PULL with fingers for the force may break the fragile parts of the clay

★ If in any way you find difficulty making a purchase, please don't hesitate to reach out to me through 'contact & custom requests' or DM me on Instagram and i will assist you in the best of my abilities :)

★ These are handmade with love, therefore they're not perfect. There will be slight variations, however it does not affect the functionality. PLEASE handle them with care, they're very dainty!

 

♡ Payment 

  • All listings are in USD and accepted through Shopify Payment
  • It is the buyers' responsibility to cover any tax charges and fees that your state/country may require
  • Please make sure all information is correct before placing your order

♡ Refunds/Cancellations 

  • All orders are non-refundable. If you would like to cancel due to some kind of error, please reach out to me within 24 hours of purchasing

Shipping 

  • Orders are usually shipped within 5-10 business days after confirmation
  • Please make sure all information is correct before placing your order
  • Packages that are stolen or lost after they're shipped will not be the seller's responsibility
  • For international shipping, once packages are outside of the US territory it will not be trackable (unless you paid for tracked shipping)
  • If delivery was unsuccessful due to wrong address, the buyer will be responsible for covering additional charges in case of returned mail

★ Note: Shipping may take longer due to weather conditions, high volumes of order, Holidays or personal health

As a one person small business, i thank you for your understanding and your appreciation for my craft!